Exchange & Refund Policy

We offer 7-day Exchange only — No returns.

To be eligible, items must be unused, still have their tags, be in their original packaging, and be accompanied by proof of purchase.

 Start your exchange by emailing us at support@velvotic.com.
If approved, we’ll send you a return label and instructions.

No Returns On:

• Used/opened items
• Personal items (e.g., massagers, penetration products)
• Gift cards

Damaged or Wrong Items?

Contact us immediately if your order is defective or incorrect. We’ll make it right.

Refunds

In case any of your refunds are approved, you’ll be refunded within 3 business days after we receive and inspect the item.

Still waiting? Contact us if it’s been more than 5 business days:
support@velvotic.com